Westfield, United States
609 - 509 W 161st St
N/A
+18009053276
Honestly by far is the worst daycare we have been attending. Staff is not professional. I have gave more then 2 weeks notice that we no longer will be attending daycare, received a confirmation email. Then month later I receive notification about past due. I reached out again, got all taken care of, got emails to proof it’s all their mistake, and i should no longer be paying since my child didn’t attend daycare. And now we are in end of July and I am getting collections letter. The place is pure maintained, and it’s not where they work with kids, rather just watching after them, that’s it. Would not recommend to anyone.
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There have been a few minor bumps here and there since my baby son started in September 2019, but nothing major. They're working on their 4th director since they opened which is a bit disconcerting, but they have been taken over by Kindercare (was Rainbow Child Care) and have some things to iron out. Otherwise, my son's teachers are nice and he seems happy so my husband and I are happy.
In December 2018, we took a tour of the newer Westfield facility, on Springmill. It was really nice and the staff was very friendly. We were told to fill out the registration and pay online for a spot for our toddler. We knew that there was a short wait because they were adding a new room. We were told that it would be open in January. Needless to say, several months roll around and we still haven’t received a call. I emailed them in April to find out about our daughter’s spot, again. I was then told that she was withdrawn. We did not receive notice of her withdrawal and we did NOT withdraw her ourselves. I was also told that I could not receive a refund for her registration. Essentially, they had me register, took my money and did not provide a spot for her. Their communication is terrible now. I can’t even seem to figure out who is running the place now. The center’s director has changed at least twice since December. We paid roughly 100 and she did not attend even one day. We will NEVER use or recommend Rainbow because of this.
My daughters Teachers are amazing! The center had some bumps but have come full circle. I live the direction it is going. And the new director is amazing!
Very unprofessional. We had a tour when we reached there they said they can't do it today. We got reminder 15 ago, what changed in 15 min? On phone they said there is a spot for an infant but on arrival said they r not admitting new kids. Wow
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