Search Icon

Kay Jewelers

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Westland, United States

stores.kay.com
Jewelry store· Diamond dealer· Gift shop· Goldsmith· Jeweler· Silversmith· Watch repair service· Watch store· Jewelry appraiser· Jewelry designer· Jewelry engraver· Jewelry repair service

Kay Jewelers Reviews | Rating 4 out of 5 stars (8 reviews)

Kay Jewelers is located in Westland, United States on 35000 Warren Rd Unit 534. Kay Jewelers is rated 4 out of 5 in the category jewelry store in United States.

Address

35000 Warren Rd Unit 534

Price range

$

Phone

+1 7344227620

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Repair services

Open hours

...
Write review Claim Profile
D

Denise Rackley

I always have a good experience at this location. My hubby sent me to pick out something for my birthday and our anniversary while I had my jewelry inspected. I worked with Jessica and she was amazing!! She listened to what I was looking for, pointed me in a lot of good directions, and was so patient with me. I was in there forever and I never felt once that she was rushing me. Jessica was so kind and outgoing. I would love to work with her every time I go in!

C

Christina Miller

Typically when dealing with Kay Jewelers, my rings are gone for a minimum of 21 days when I send them out for my inspection and rhodium plating so I only utilize that service occasionally. I just relocated to Michigan from Seattle and I must say this location has the friendliest and quickest turn-around time I have ever experienced! I dropped my rings off on a Sunday and my rings were back that same week!!!! They look absolutely gorgeous, and I'm very pleased with the service received. Both visits, I was greeted immediately and had little to no wait time for service. Jon was super friendly and informative. He was even kind enough to annotate in my records of an item I have my eye on and I will receive an email if there's ever a sale or promotion. Very happy to have found this location. If you're looking for great staff and service for your jewelry needs, this is the place!

M

Misha Martinez

Never shop here!! Customer service is trash and I sent my ring in to be sized TWICE and it was still not right. Asked for management and called the customer service number and management said well...just send it back in. But why should I have to!?? I want to wear my ring and how is that fair to me that I can’t because they can’t size it right!! Pretty sure they switch rings around too and give people different rings because they lose jewelry!

F

Filicia Austin

Mason the sales clerk was so friendly and helpful. He was very patient as my sister and I were not sure as to what we wanted. He should us a few pieces and we actually purchased more than we came to get! Kudos Mason you rock!!!

T

Tim Eddolls

I been all over the county and finally found the engagement ring for my fiance. And they accommodated me and Alaina was superb in helping me decide.would of been 5 stars but ring sizing takes 2 weeks. reasonably priced nice diamonds. Would recommend.

B

Breanna Waldrop

Wish I could rate this store 0 stars, not gonna talk bad about kay but will about the last 2 RETAILERS at this particular store so rude and absolutely no patience nor customer service experience good god I see this store closing in the mall next which sucks because this time last year the workers they had were awesome sorry y'all are miserable and lucky enough to be employed during this time.... no need to be rude to the PAYING customers the company YOU'RE working for.

K

Katie Thornsberry

I waited a while to leave my review here...I’ve had to take my ring back 4 times in the two months I’ve had it. I had to return the first setting I bought. EVERY TIME I get my ring back from the jeweler, I have to call to make sure it came in. I never receive a call. Found out after the third time I had to take it back, that they had my info linked to someone else’s account, and they were calling them to pick up my ring. After picking up my rings for the 4th time, I can see from my before and after photos that yet again one of my stones was replaced with a lower quality one. After dealing with these issues from this particular location I won’t be going back again. Customer service is okay, but considering how much we pay for our jewelry, I can’t handle the shotty craftsmanship. Maybe other locations would be better, but I now understand why people told me not to go through Kay’s!

G

Gary Byrd

Great prices and very happy with our purchase.

Top 10 companies in Jewelry store category

Close