Westminster, United States
8774 Yates Dr Suite 150
N/A
+1 8006723372
Your salesperson came to my house after 7:30pm without a mask on. Please manage your people better.
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Warning: Hang up the phone if ADT marketing people call you! Wow, what a bad experience. I do not recommend Protect Your Home. They promised me 1,800 in \free equipment\ if I signed up for their monitoring service. I fell for it. They promised that if I paid 99 up front, they would send an installer that week, and his truck would be full of cameras, detectors, and keypad locks that I wanted. That was in October when I was a new homeowner that wanted all of that equipment. It's January 24 and their people consistently cancel or just don't show up. I got a voicemail the day of an appointment from an automated system that informed me they would need to reschedule, but they never did. Their managers apologized, but said I was supposed to call them to reschedule. They then promised more \free stuff\ rather than refund my 100. They wasted a few hours of my life that I'll never get back. Terrible.
The gentleman that came to our house was extremely friendly and knowledgeable. He was polite and took his time to make sure we understood the product and the services available. We walked the house with him to give him an idea of what we were thinking and he showed us areas of concern that we should address to continue to keep the house safe. He was able to make changes based upon on needs and desires and make us feel really comfortable with what we were purchasing.
Our experience was fantastic. Blair Roberts, the technician/installer was very informative, helpful and took the time to explain how the system works. He arrived promptly at the scheduled appointment.We had obtained bids from other companies and after ADT another company had been scheduled later that week. Due to the Blair's expertise and diligence in answering all our questions and concerns. We decided to move forward with the service and install that day. Additionally we spoke briefly with a supervisor (can't remember his name) but the individual assisted us as well to close the deal. We are happy with the service and security system. It is working well so we have not had the need to further contact ADT for further assistance/service.
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