Westmount, Canada
1327 Avenue Greene
N/A
+15149370446
I have been going to Harry Toulch on Westmount for 6 years now. This year, I scheduled an appointment, got COVID, forgot I had an appointment, and got a call from their receptionist that morning to confirm my appointment the afternoon. I called back and told her I needed to cancel because I had COVID, and was really sorry I forgot to cancel. For the life of me I cannot remember the dear receptionist's name, but she talked to me way longer than she needed just to reassure me all will be well, not to worry about my appointment -- and even said to call and ask for (her name) if ever I needed a cheer up message. It was customer service that went above and beyond. I have never met her, and I wish my COVID riddled mind didn't forget her name. I think they hired such a stellar person to be in their in-house staff, and I hope she gets a bonus or a raise. Thank you, lovely receptionist. And all the optometrists I had in the past six years were fantastic, and there's a reason why I'm a loyal customer!
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Mr.Toulch found me my perfect pair of glasses over the years ,and frames. I have sent friends there and they were very happy. My glasses just broke so i will be heading over. Years ago when i was a poor student he gave me a substitute pair until mine were ready. I hope he's still there.
The rudest staff I have ever experienced. I had the impression they actually select who they want as patients and customers. Obviously I didn't fit the bill. After being ignored, they then wouldn't give me information about the examinations that are available; nor would they advise me about choosing sun glasses. Others I know have also had similar complaints. Terrible service. Terrible people. Terrible place.
Horrible service. Dr Medoff is great but the front of house staff is rude and unhelpful. I have ordered my contact lenses from there for a couple of years now and then all of a sudden they don't have my file. They didn't call me back and now I am without lenses. Then they blamed me because they didn't have mu pone number! Is it not as simple as taking a customer's name and number down when they call? Don't blame the customer when clearly your system and procedures are at fault.... They rung back after seeing this post and apologized for the experience.
Best service ever and what a beautiful collection .
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