Wetzikon, Switzerland
Hofstrasse 91
N/A
+41 434952006
Wheelchair-accessible entrance
0/5 Long story short : avoid at all costs. Broke some of our furniture, didn’t want to compensate us, took more than 1 month to get it fixed, ... Edit 03.12.2019: Contrary to what the owner wrote today to preserve his poor “reputation”, I am not from the competition. We are real clients and have used their company end of October. Again, avoid them at any cost if you want to have a proper move. Those people are not more than crooks.
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Absolutely a nightmare!! They took the whole day just for a wardrobe, on top of that they scratched the floor moving the sofa and refused to pay the fix, they also promised to give 5% of the bill to a charity on my name, which they never did. Stay away from them!
While I did not use the service myself, my friend did and this is her feedback. This company took forever, were unfriendly, poor quality of cleaning and took many hours more than estimated for the move. You're using them at your great risk...
Umzugsqueen moved my furniture around a year ago and it was a really terrible experience. We received quotes from three companies for roughly the same amount, but went with Umzugsqueen as they seemed the most professional. This was a big mistake. The packing team seemed new and inexperienced. At one point they stopped and waited for 45mins for new boxes as they'd used more than they'd expected. The whole thing took 40% longer than quoted for. When the removal men came, things went even worse. One or two of them had moved furniture before, but the rest seemed totally inexperienced. One even arrived wearing his pizza delivery jacket. Items crashed into walls and floors, causing damage and upsetting my neighbours. They broke a TV stand, ripped a sofa and caused large chips in a wardrobe and chest of drawers. They also threw away a large painting that was wrapped in cardboard, despite me telling them to take good care of it. After 9pm at night, the removal men finally finished. They then hung around and demanded an extra 40% immediately in cash for the additional time they'd taken. Not realising the full extent of the damage and after being told I'd be compensated for damage separately, we finally gave them an extra 20% so that they'd leave. In the following days Umzugsqueen demanded that I pay the full additional 40% for the packing. I was told this was my fault for having more belongings than they thought. When I said this was unreasonable (given all of the above), they said they wouldn't compensate me for any of the damage they'd done to my furniture. I wrote a letter of complaint but received no response. In the end I was left with the worst, most stressful moving experience of my life, four damaged or destroyed pieces of furniture with no compensation, a lost painting that had a lot of sentimental value and out of pocket for the extra money I'd paid to the removal men. I would absolutely not recommend this company.
One of the worst transport companies ever. Damaged floor boards, damaged furniture. We have wrote numerous emails and they do not reply at all. WARNING: DO NOT USE THIS COMPANY!
Never again!
Ich muss geschäftlich häufig meinen Wohnort ändern und die Umzugsqueen AG hat mir einige der Umzüge sehr erleichtern können. Ein zuverlässig guter Service und der vereinbarte Preis wird eingehalten. Ich bin total zufrieden und werde mich sicher wieder an sie wenden.
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