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Whaling City Mazda

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New London, United States

whalingcitymazda.com
Mazda dealerCar dealerUsed car dealer· Mazda dealer· Car dealer· Used car dealer

Whaling City Mazda Reviews | Rating 4.5 out of 5 stars (8 reviews)

Whaling City Mazda is located in New London, United States on 471 Broad St. Whaling City Mazda is rated 4.5 out of 5 in the category mazda dealercar dealerused car dealer in United States.

Address

471 Broad St

Phone

+1 8603331491

Service options

In-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Oil changeRepair services

Open hours

...
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M

Mike S

UPDATE: Since signing on the car I've been waiting 3 weeks for the dealer to install optional parts on the vehicle. 3 full business days before I was scheduled to take the car I was told they were working on the car and installing the parts (that of which they said would only take a few hours to put on), only to find out when I picked it up that nothing was done, the car wasn't even cleaned. Customer service shouldn't stop after the papers are signed, but maybe it does here... Great first impression. Alberto and Bruno were great to work with. Drove an hour to the dealership because they were the only dealer in CT that had the car I was looking for, and they were able to get me into it fast and with no hassles. Glad I made the trip down to them

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Kathy Durand

It is always a pleasure to do business with WCM and this time was no exception. I worked with Aaron and Mitch. Mitch was the salesperson. He was very knowledgeable about Mazda vehicles. What made him stand out was that he wanted to make certain I was comfortable and confident using my car. It sounds so simple. He did not rush me through the process. It is that commitment to exceptional service is why I return. Thank you Aaron and Mitch.

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Maria Rosa

They are always friendly and prompt. I have found their service prices competitive, and they are always upfront if anything is going to take longer or be more expensive than the initial quote. This is my go to for all the services on my Mazda.

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stones junkie

Had a great experience buying my new Mazda CX30. Very helpful and no pressure. My salesman Joe was great. They didn't have the exact trim package I wanted on the lot but got it for me in a day.One of the better dealers I have dealt with. I will definitely be going back when I need another car.

D

David W.

Whaling City Mazda is a first rate dealership. I've bought several cars there, and am always impressed with the personnel. They are always friendly, helpful, knowledgeable and a pleasure to do business with. A few times their service department have gone out of their way to be especially helpful. Recommend this dealership most enthusiastically.

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Michele Katz Grieder

This was my first time having my car repaired and serviced at Whaling City Mazda. They got me an appointment quickly, were understanding when I needed to reschedule due to a family emergency, & readily accommodated my schedule for a new appointment. The service department was great about explaining my car’s diagnosis and my options. They did the job when promised despite a snowstorm and I’m satisfied with the results. They were friendly & customer oriented. I am relatively new to the area and my car was purchased and previously serviced in another state. I live 10 minutes from Central Auto Group (Mazda)but after having a terrible experience with them regarding a recall they supposedly ordered parts for me for, & then totally blew me off & when I followed up, claimed they had no record of, I will happily drive farther for the great customer service I got at Whaling City Mazda.

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Jocelynn Allen

Airbag recall on my mom’s car! OK customer service, took way too long a half hour job took 2 hours, and they tried telling me something else was wrong with the car when I know it’s just an electrical problem, however we weren’t there to have the car diagnosed for any other problems. We were just there for the airbag recall and I got an attitude for not pursuing the electrical problem.

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Peter Turco

Came looking for a new car, with something specific in mind. They had a 2019 model in Certified new condition. Really in pristine condition with plenty of features. Lots of room, good performance on the test drive. Nick Greika was very knowledgeable, no pressure sales. Very happy with the price negotiation and dealer prep before delivery. Wouldn’t hesitate to recommend Whaling City.

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