Whitby, Canada
1621 McEwen Dr
N/A
+1 9057252700
Excellent customer service. Thank you Omid for coming to assess our furnace and although you did not have the part to repair it I really appreciate your thoughtfulness, kindness and professionalism. Paulette Johnson
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Called because my rooftop unit was not cooling. Tech arrived spent 10 minutes on the roof and came back down with an 180 invoice for diagnostic. I should ad that there was no mention of the charge the four times I spoke to them before he came out. Told me the compressor is shot and I have a leak somewhere in the system. Quoted me 1200 plus the 180 to do a leak test. 2500 to fix the leak once he finds it and 3500 to replace the compressor. The unit is 1.5 years old and all parts are under warranty. Long story short he left without being paid. The other company I called had the unit up and running properly for under 1000. They only charged a service call plus a few bucks for the leak test. Turns out there was a small leak on leak on one of the welds on a line going into the compressor. I highly recommend avoiding this company. Seems like they're only interest is getting a quick buck from the over priced diagnostic charge Follow up to owners response. Your response did not address the fact that your tech tried to get me to pay thousands of dollars for repairs that were not required or that fact that he wanted to pump 6lbs of expensive refrigerant into an empty and leaking system for 2500 vs testing with nitrogen that costs next to nothing. For anyone else reading the other review with 5 stars is from the tech they sent that tried to rip us off.
Had the worst experience with this company. They are not clear with what they are charging you and when they are finished charges you way more than what was discussed. I asked the guy 3 times to clarify how much I will be paying. I did buy the thermostat off him but dissapointed that the price agreed on was not what was charged.Especially when I went over the price at least 3 times with technician just so I'm clear. Just to itemize what I was charged for a thermostat replacement after being told 225. 105 for Service charge 150 for thermostat (90 value) 100 Labour charge (no mention of this in the previous agreement) plus taxes 46.15 Total to install a thermostat: 401.15 I should have read the other reviews first. Turns out I'm not the only one they've done this to.
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