Whitby, Canada
2055 Forbes St
N/A
+1 9057256548
We had two recent issues, first our hot water tank blew in the basement and reliance was prompt with coming out and replacing it. Two days later our AC unit died. The rep came out almost immediately after diagnosis and sold us a new one which went quite smoothly and their prices are comparable to other companies. Unfortunately the issues began the next day, the installers were supposed to be there between 12-2 and didn't show up until 4 (yes things happen but some notice would have been nice). We coordinated with the rep to have the new unit on the ground instead of mounted on the wall but when I got home and looked the unit had been installed on brackets on the wall and finally they didn't leave us the cover that should have been included with the unit. Nothing earth shattering but it just seems like there could be more efficient and accurate communication between Reliance and their people. Overall i'd still recommend them though.
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There was a flexible hose for the humidifier that has been falling off since the new furnace was installed. After 2 years we finally have a fix. The tech came in for our yearly maintenance and didn't bother to change the filter. He told my wife it was fine. What am I paying for? Find a company that will give you better after sales service.
Unbelievable service by Cameron Russell and his team. It took about a week to get all the glitches out and every day Cameron Russell would call between clients or after work to make sure that the issues were addressed. He regularly assured me that he would be there with me till I'm completely satisfied with their work and pulled all resources to address issues in a timely manner. I am yet to see such exemplary dedication to customer satisfaction. He even replied to my email on a Sunday! I also liked the team work of Adam K and David W. Both called me before coming and came on time. They did an excellent job of installing my furnace and then educating me about it. I also liked additional installers Bill and Justin, as a team player. Ariel Tolentino deserves a Special Mention for his expertise, technical knowledge and sensitivity to customer needs. He helped me a lot in resolving problems with his guidance. Most of all, my thanks to Cameron Russell for his professionalism, resourcefulness and help. He is the guy to go to for good service and product.
Fantastic service from Reliance. Our old furnace died, they offered us space heaters to use while waiting for the new one to be installed. Our house is undergoing renos, the guys who came in were completely diligent about where they could and could not step. Our team was Luciano, Bill, and Colin. These guys knew their stuff, answered any questions we had and left no mess behind. 100% satisfied!
Great servise from Mike G and Luciano L. Very happy with the work and neatness. I will definitely recommend them in the future.
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