White Hall, United States
9640 Mall Loop
N/A
+13043654032
The employees were super helpful when I visited. They respected my boundaries for not wanting to purchase certain things, which has been my exact opposite experiences everywhere else. They were great!
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Went to get a new device after my note 8 screen broke. Ended up getting the lg v60, Brandon P was great and helped get me all set up. The phone itself must have been faulty because it kept disconnecting from the network after never having any connectivity problems with past devices. I go back a week later to return and once again Brandon P was great. Had to jump through a couple hoops for me to get me out with the S21. Highly recommend this store, Brandon you da man.
When I was having trouble with my phone not making or receiving calls due to something in the network with my phone I came here. Brandon was the rep that I had worked with here. He was extremely helpful and listened to everything I had to say within maybe 15 minutes he had my phone back up and working again. Thanks so much to Brandon here at this location. I highly recommend anyone to work with you.
I must say that Sprint as a company is very disappointing to me. The billing is confusing and there is always some subscription added to the bill u never signed up for. However, the store manager Chris saved Sprint a cancellation of a 6 year customer. He was so patient and kind. I have never had my bill broken down and explained the way he did. He showed me areas of savings that I have begged customer service for. I’m a firm believer in making sure your customers are well informed and he is awesome. Sprint should be proud to have a store manager like him. Chris thank you for your compassion yesterday. Thank you for being so knowledgeable about your product. I swear Chris is kool as a cucumber lol and makes it personal takes responsibility and apologizes for things he had no control over. All in all I will say it again.... CHRIS SAVED A 6 year account we were definitely canceling our service. Sprint needs to make him corporate so he can train the reps I promise more people will stay. ——- Tincey, WV.
Whitehall is a great store and have great staff every problem i go in with i come out satisfied
My contract/lease was up and since they went with ntelos id have to pay 600.00 to upgrade, not happening in ny lifetime
Wouldn't go here if it was the last sprint store on Earth. Easier to call and get someone who doesn't speak English than it is to deal with the people in this store. Multiple times they've given bad information and tried to push me into buying a new phone when the issue was their network and not the new phone I purchased elsewhere. They don't know how to troubleshoot or give coherent responses and if you say something they don't like, they refuse to help and make excuses.
Great service today. The guy actually talked me out of upgrading because I'd lose a credit on my account if I did. Put me on a cheaper plan than I was on and it all came out with me getting a Samsung Active 2 smart watch for only 4 dollars a month more than my bill was for before I went in.
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