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Absolutely fantastic. The service was excellent, the staff gave us lots of useful advice on clothing and equipment for our upcoming ski trip. There is a great range of products of really good quality. Couldn't recommend this place highly enough, will be coming here for all our ski shopping from now onwards.
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I got new Ski Boots fitted at White Stone last week. Really good service and lots of advice on skiing and going away to do a season - really knowledgeable staff! Love my new boots, great fit and the comfiest I've ever worn. Also great to see the dedication the staff had in making sure I got the perfect fit, saying I could go back if they weren't comfy after trying them on the slopes! (A lot better service than somewhere I went the other week!!!) Thanks for all your help! Highly reccomend!!!
As relative beginners White Stone fitted us with our first ever ski boots. Steve was patient, thorough and knowledgeable. Having tried the boots out their after sales service was excellent in tweeking the fit for comfort. They also guided us through buying skis making sure we got the right ones for us. Skis are serviced over a few days. Over all Steve, Jonathan and the girls have spent ages ensuring our satisfaction. They will invest time in you but be prepared to spend time yourself. With ski racing backgrounds they certainly match our enthusiasm with their own. Thank you White Stone.
I am only complimenting White Stone with 1 star as I am unable to leave 0/5. I was looking forward to my visit to White Stone as I heard that the owner was a very experienced skier, and I presumed that he could help me find a good pair or ski boots. After 10 mins in the shop having a look around, neither the owner or the two girls by the till showed any notice of myself or my girlfriend, and offered no help. I gave the shop staff the benefit of the doubt, and assumed they must be sleepy after a long day. Unfortunately as soon as a gentlemen with a tweed jacket and corduroy trousers entered, the owner flocked to him in a flash, and started to show off the products the shop had to offer. It demonstrated to me that White Stone only caters for the well heeled, and targets the individuals with deepest pockets. It goes to show that although I was going to purchase ski boots for myself and a ski jacket for my girlfriend, appearance and age is everything. People wonder why retail is dead!
I took in a pair of ski boots I'd bought 2nd hand, (though they'd only been worn once.) I wanted to see if they were the right size and for me before taking them away next season. I learnt more in 30mins with Stephen about boots and correct fitting than I had in 25 yrs of skiing! He was obviously passionate about skiing. I came away with insoles which made them feel so much better. Great service. Thank you Stephen.
Terrible after sales service. After my daughters 140 coat zip broke in the ( first ever wash) the owner Suggested I was a liar, read me my rights and basically "clear off" is what we got. My daughter and wife were extremly upset and frankly shocked at the attitude and short mindedness of the owner. We only wanted a zip. We ski in a group of 13 Harrogate people every year, all with plenty of money to spend on ski gear. I shall express my feelings with the group probably forever. For a mere 15 pounds they could have solved the problem and had another 500 in sales this year. Quick as a flash for the cash, then GONE !!! I will never return.. Paul Harper I actually give no stars like the last guy
Spent over 550 on a new helmet and goggles. Helmet had some imperfection in the plastic mould. They said send it back and they would get one out to me before my trip. The next day they e mailed to say they are refunding me despite what they told me the day before. No Helmet for my trip now. Will not use this shop again. Richard
Had my skis serviced for a recent trip and they were awesome. Great job thanks.
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