Whitehorse, Canada
29 Lorne Rd
N/A
+1 8676684441
This could not be a worse fuel service. I was on auto-service for 2 whole winter and they repeatedly stopped coming to fill our tank. When -30 hit, our tank was completly empty and our house was FREEZING inside. They didn't come for 3 days and we had friends visiting from the US. It was a nightmare. I couldn't get anyone on the phone to help, and eventually called their "oil spill emergency line" where the staff member told me they didn't have the staff to come fill our tank and we would have to wait. This happened twice. You cannot rely on this company to keep you and your house safe during the harsh winters!!
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I have been waiting for over 10 days for fuel. They said i would have fuel four days ago and i still haven't received it. Now when i phone them they will not answer. It rang twice and then they hang up on you. Not sure why they are treating me like this. I have always talked to them kindly. Not very professional. Maybe i will get my fuel next year just in time to thaw out my house for the year after.
Because Chieftain missed our home oil tank for autofill a second time (despite assuring it won't happen again), we required a 1000 HVAC job to get our heat back because of tank issues after the lines ran on empty. However, Sean from Chieftain was very prompt in responding to our concerns on Facebook over the weekend and reimbursed us completely. Because of this we chose to stick with Chieftain for now, with cautious hope that auto-fill won't be missed again (for a 3rd time) in the future.
Air North Fuel is terrible. They will not bring on a second truck so you will wait for hours for fuel while the one truck does their own airplanes.
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