Wichita, United States
215 E Carp St
N/A
+1 8005621990
Ok, this is the second attempt to post a comment, defending the company I work for and provide for my family under. All these comments that blame the drivers for the routes and the deliveries.....that is totally wrong! It is not the drivers faults. However their attitudes and politeness are, yes. But , what it seems to be, is alot of disgruntled people at the driver's for their deliveries. I am a driver for Arctic Glacier and it is not the drivers fault if a store doesn't get a delivery, all of that comes from up more higher than the driver. We do what we are able to do, just like most business's, we can not do what we are not able to nor allowed to. We do our best, but as it seems there is always those that aren't pleased because you feel you need to be treated better than the other 500 people that are needing the same thing.
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We live in Benton, Kansas.. We have two stores that your company supplies ice too, both Kwik-shop and Dollar General have been without ice for three weeks, count them three weeks!! That means all of us that purchase \Ice\, have to drive 20 miles to either El Dorado, Andover or Wichita to buy \Ice\, we were unable to purchase your product over Thanksgiving or any other time for the last three weeks! I live in the country and buy eight sacks at a time, so it would be nice if you would tell your driver to start delivering \Ice\ to our community again...ASAP!!
Scheduled deliveries are rarely made as scheduled. Drivers are sometimes rude, sometimes great. I was shocked recently when the 2 delivery men thought it was sanitary to throw bales of ice out of the truck to the sidewalk then load in the freezer, instead of using the equipment provided to transport and load ice. Customers were complaining and I called to report this to a supervisor, and have yet to actually hear from a supervisor. If there was another ice company to purchase from in my area, I would switch in a heartbeat!
Truck routes change monthly, so you never know when the delivery is going to get delivered. Call center is a joke. Was called on Tuesday, which was supposed to be the delivery day. Said truck would be here on Wednesday. No truck. Called the 800 again...was told Thursday or Friday. No truck on Thursday. Called Friday morning, was told was my store was not on the delivery route for today! Seriously???
Called on a Friday for an asap delivery, still hasn't shown up. Call their center and wait for 15 minutes to talk to someone. I would take my business elsewhere but they are all one company.
Terrible service. Ice comes out of KC to service the Wichita area. Sounds inefficient. Never here when they say they will be.
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