Wichita, United States
7675 E Kellogg Dr
N/A
+13166182268
Bought a new 2017 Jeep from them. Dealership side was great! James is very nice. The service and parts side is where they lack good customer service. I took my Jeep in for AC problems about November of last year. Paid for them to put in dye and check for leaks and also paid for a recharge of Freon. They said they didn’t find anything so they just recharged it. I asked the service guy (Jason) what warranty I had on this and he said “it shouldn’t happen again but if it does within the next few months bring it back and we’ll fix it.” Come to yesterday (it was a warm day) my AC isn’t working again. Took it in this morning, Jason was there. As I was stating my problems and what was going on he was very condescending, acted like he wasn’t listening to me, being short whenever I was asking questions about why they didn’t fix the issue last time. They say they found no leak and will charge me 2,600 to take out the dash and check, told them no thank you but go ahead and do the recharge they had warrantied me. They get done and want me to pay again for the recharge. Their customer service is a joke. Jason is a joke. As a woman there’s already a stigma with going into shops by yourself and experiences like these don’t help. Needless to say I’m taking my business elsewhere and probably won’t buy a car here again because they truly don’t take care of their customers.
like
Overall happy with the dealership. Sometimes the repairs have taken longer than I would have liked, but they always take care of me.
They were great and had what we needed in stock and on the shelf ready to go for us
Great place to purchase a Jeep. Friendly staff and great sales team.
I have taken my 2015 jeep patriot in for maintaining as well as a repair. All the times I have had great service and in a timely manner. All the service folks are great. The new jeep service writer was very informative and polite. My throttle control went out the day before I was to leave on a long trip. He understood got my Patriot repaired the same day. Great job..
Deli
The best companies in the category 'Deli'