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Cox Administrative Offices

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Wichita, United States

cox.com
Cable company

Cox Administrative Offices Reviews | Rating 3.5 out of 5 stars (8 reviews)

Cox Administrative Offices is located in Wichita, United States on 901 George Washington Blvd. Cox Administrative Offices is rated 3.5 out of 5 in the category cable company in United States.

Address

901 George Washington Blvd

Phone

+1 3168833982

Accessibility

Wheelchair-accessible entrance

Open hours

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Hannah Pluister

Not this location specifically, but the internet provider in general. This is literally the worst internet service I've ever had. Outages consistently, sometimes 4 times a week. It will say it's connected when it's not. Constantly having to unplug my router to get my internet to work and even then it will either take forever to restart or not work at all. The online customer service is usually courteous, but there is pretty much nothing they can do to help this terrible internet provider. The prices are outrageous for the abysmal internet coverage. I only had this provider for 6 months, I cancelled because I was moving but even if I wasn't I would have cancelled anyways because of how horrible it was. Go somewhere else and get your money's worth.

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Kaleb Graham

My fiance works here so I'm here everyday. I see people trying to bring cable/internet equipment here but you have to take them to Cox solutions store this is strictly a call center

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Sally S.

Awful. Intermittent service "blips", unprofessional installers, lousy customer service. They billed my little-used savings account rather than my checking account. THREE times, even though I called and told them to correct it. I'd made my payment online, correctly. Two representatives told me that, since I'd made an on-time good faith payment, I would not owe that money, as the error was on their end. Collections called. I tried to explain it to them. No help there. I was disconnected after several minutes holding for a supervisor. General customer support did refund the late fees but explained that I'd been "misinformed" by the TWO other customer service reps, and they would be "coached or let go", and I would have to pay after all. I asked for a supervisor, told they did "call-backs" in 24-48 hours. They didn't. The installer that had come out earlier this year commented that he had the same kind of dog that I have and that he couldn't believe I have a cat because his dog would kill a cat, and I was taking a risk having both, etc. Good God. My new ISP was installed today.

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ALMA ZEPEDA

Misleading, Unprofessional, Delayed, for my residential and business request for Internet Service. I have called numerous times to start new residential internet with Cox, getting different answers every call. That my address isn't serviceable, that a ticket needs submitted for a new build request, to call a provider address 800# WHEN THEY ALSO CONFIRMED COX IS MY PROVIDER, or to flat out keep waiting due to Covid they arent installing new service. I'm a photographer and need my internet service, I've tried both a business internet request and residential. Lastly an employee sammy.vela@cox emailed me and has yet to reply as of two weeks ago.

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Joxis

Constant internet outages. When it gets reported, they refuse there's an outage. "It's just a slow down." This slow down completely prevents actual use of their service, though. Do NOT use their service if you plan to stream television or gaming through the internet or if you need a reliable connection for work. Edit: As I was posting this I actually lost connection again. Pic related.

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Geno Talkington

The supervisor hung up on me after spending over 30 minutes on the phone. I have both homelife and business cox security and they cant figure out the difference when i call in. This is ridiculous

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James George

Bad TV high prices and very un trained customer service reps

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Estherrene Coleman

I gave it 5 stars because my granddaughter is employed there. Other than that, Cox monthly payments are too high for the 30 years plan I have with them as a customer. I wouldn't recommend anyone to Cox.

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