Wichita, United States
455 N Main St
N/A
+1 3162651300
Be careful with this company working on your property... my songs bike and good rake magically disappeared from my property
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Moving to Wichita and was trying to set up service to our house. The automated phone line is broke and will auto disconnect you after you select an option from the menu. I have not found and alternate number and after reading the reviews I wish I could get a new water/waste company but I guess thats not how it works.
The sewer department left tags on the door of our homes that they would be working on the sewer lines on August 8th. I closed my toilet seat lids, and bathroom doors, and was quite pleased that all seemed well when I got home that day. The next day, August 9th, one day AFTER they said they would be doing the work I came home to a house with the stench of a a dead animal permeating every single room of my house. Took two days to get the stench out. Those kind of mistake shouldn't happen, EVER.
I have worked with the customer service staff at the water department twice. Both times I've had excellent service and my concerns were addressed, and fixed, almost immediately. It is true that reaching them by phone is difficult. I find its best to go on their website and use the email to explain your issue. I've always gotten a call back within 24 hours.
I understand repairs have to be made. But not telling residents that their water will be off for several HOURS is incredibly rude and arrogant. Even if it was not a part of the scheduled repair, at the time they decided to broaden the effected area THAT is the time to send someone around to let people know.
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