Wigan, United Kingdom
82-84 Ellesmere Rd, Pemberton
N/A
+44 1928242829
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
DO NOT USE THIS COMPANY!!!!!!! They have not delivered my mattresses 4 times now. I spent a 1000 on 2 mattresses and was promised them last week. I still don't have them. They also NEVER call you back, and there attitude seems to a a don't care and they always pass the blame. I WISH I HAD NEVER EVER BOUGHT FROM THIS COMPANY. The worst customer care in the country
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Pretty appalled with their false promises... bought a mattress on 3rd October... told it would be 8 weeks... due 2nd week of Jan... just had another email now stating 15th MARCH!!!!!! Hypnosis didnt shut thier factory until 27th Jan for a deep clean, so why is my mattress taking so long??? According to their own details, i should have received it prior to Hypnosis deep cleaning the factory. Over 5 months for a mattress....... Very disappointing and ensures i will not order again.
The staff were most helpful and knowledgeable. They gave sound advice on the type of mattress required for two people with different sleep preferences and made recommendations based upon the information I provided. The store had only been open two or three weeks, but gave the impression they had been there a lot longer. All in all a very positive shopping experience.
Good choice of beds & mattress. Sale staff were very helpful & polite. Would recomend
Waited till the shop had reopened through covid, had not got the mattress in that I wanted so they ordered it. Sales person said it would be the same softness as I tried in shop. It came a week later. I had to carry it up stairs my self and from the van. I lay it out and lay down on it. Rock hard!! Phoned up the next day they wont exchange it. Just dont waste your money. Go elsewhere.
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