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AT&T Store

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Williamsburg, United States

att.com
Cell phone store· Telecommunications service provider· Cell phone accessory store

AT&T Store Reviews | Rating 4.4 out of 5 stars (5 reviews)

AT&T Store is located in Williamsburg, United States on 5227 Monticello Ave Suite C. AT&T Store is rated 4.4 out of 5 in the category cell phone store in United States.

Address

5227 Monticello Ave Suite C

Phone

+1 7577940889

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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Rachel Jackson

I can't believe I haven't written a review for these guys yet, given I've been in the store so many times. Brandon and John are very knowledgeable and I never hesitate to ask questions or for their opinions - I trust them and their experience, and I know they will always be honest with me. I had some pretty severe issues with a phone I had almost a year ago now, and through no fault of the guys (or AT&T for that matter) I couldn't get my phone replaced, Google is pretty skimpy in terms of warranties and customer service. However, Brandon and John both went to bat for me countless times with Google reps and even with their own AT&T reps to help me out. Even though nothing could be done, I greatly appreciated the time and care they took to resolve my issues. As for those complaining about wait times, setting up a phone service can be a lengthy process. There is a LOT of information to collect, most of which is on the representative's end, so you wouldn't know the extent of all the paperwork and info they have to fill out. I would recommend making an appointment online and setting aside an ample amount of time to prevent frustration on your part. It's never a good idea to rush the process of purchasing a phone that could be over a grand. Trust the process! Again, these guys are the best and I don't hesitate to come to them with any problems or for advice. Their hard work is appreciated, thank you Brandon and John!

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Dan Johnson

HORRIBLE CUSTOMER SERVICE!! Since my issue has not been addressed and is no longer posted, I am resubmitting it.... I was visiting Williamsburg, VA last week. While there, I couldn't find my blue tooth headset, so I traveled over to this local AT&T store to purchase a replacement. I found one exactly like the one I left at home & purchased it. Now, I'm home, I tried to register the product for warranty; but, have found out that I need the receipt for proof of purchase, I looked for the receipt; but, cannot find it. I called the store to request a duplicate. Upon my initial call, I was told that I could go to any of my local AT&T stores and get a copy. I drive to a local store and the last receipt they can find is from 2017, which means the purchase was not documented in my AT&T account. I call the store again and am told someone will look for the receipt and email it to me (email like it should have been emailed in the first place had my info been gathered at point of sale.) Eventually I talk to the Manager, John, and he tells me the receipt cannot be pulled by the store since it was purchased more than 3 days ago. He assures me that he will get my info to the person who can pull the receipt and ask them to reach out to me and send me my receipt. Nothing. Today is Saturday and I have not heard from anyone I have been an AT&T wireless customer for 15 years, it seems that the customer service is dwindling moment by moment. Obviously, no one is looking for my receipt. In this day and age with the technology available and especially at the fingertips of a major technological company like AT&T, I really should have had it at the first request. Customer service means nothing anymore to these huge companies. Can someone please help me get my receipt; so, I can register my blue tooth headset? HELP!!

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Ron Henry

Brandon and his staff at the Williamsburg store were superb in helping me get a new iPhone and iPad. However the higher HQ in his tech support of AT&T and FirstNet made the process last 5 hours. Even though it was so frustrating, Brandon handled himself in stern and professional manner to compel the tech supporters to do their job.

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Meagan Moyer

Brandon was so, so helpful and kind!! I was able to get my phone switched out and upgraded in less than 20 minutes. Go see Brandon!!

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Minah Stribling

So I came into the store unsure if it was my phone or a network glitch and panicking because my flight was leaving soon. I am so amazed at the level of patience and service provided the agent quickly assisted me with issue and fixed my phone. He was so friendly and helpful thank you for not only helping me but easing my nerves before my flight! I recommend this location highly! I even observed the agent assist a senior citizen with her new phone and he was just a joy and so patient with her that means a lot!

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