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Firestone Complete Auto Care

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Williamsburg, United States

local.firestonecompleteautocare.com
Brake shop· Oil change service· Car repair and maintenance service· Car battery store· Tire shop· Vehicle inspection· Wheel alignment service

Firestone Complete Auto Care Reviews | Rating 4.2 out of 5 stars (5 reviews)

Firestone Complete Auto Care is located in Williamsburg, United States on 2000 Richmond Rd. Firestone Complete Auto Care is rated 4.2 out of 5 in the category brake shop in United States.

Address

2000 Richmond Rd

Phone

+1 7573949352

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Open hours

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Scott McCoy

I have been using Firestone Automotive Services for about 12 years. Prior to moving to the WIlliamsburg area I have always been very happy with the service there. The one on Richmond road here in Williamsburg is just plain horrible. I brought my niece's 2001 Jeep to them because it was making a popping sounds when you turned. I told them if they drove it they would hear the same sound. They called back and said yes it was a bad CV joint. Given the sound I agreed they must be correct. They were Over-priced, and they charged me over 700 to replace a CV joint and Hub bearing. I picked it up and it is making the same exact sound. When I got home I called and they told me to bring it back and they would look at it again but that the repairs they made were still needed. When I said I thought they should have actually trouble-shot the car instead of just assuming it was a bad CV joint due to a torn boot, the response was they apologized that I was upset. Apologized that I am upset? If I wanted to let them charge me more money for not fixing the problem I brought the car to them for, well that was my problem not theirs? I will never bring this Firestone center another ounce of business. This is not the only example of poor service attitude but it is the last one I will be tolerating at this place.

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Mico Popovic

Now days, being without well maintained car is like being without basic needs ! Firestone is there to help you out to keep up with everything needed for your vehicle! Oil change, tires, alignment , breakes, filters and more ! Staff in here is very friendly and proffesional ! I got several fixes on my cars and I noticed after alignment , still could be bit better ! Without questining they double checked it for me to make sure everything right! Tina on front desk was very pleasent , as well the other lady and all guys are friendly and sharing advices how to keep maintaining my cars on my own! Good job guys !

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Lindsey Mosley

Tina is wonderful and goes above and beyond from a customer service perspective! They work on both of our vehicles and are always so nice to deal with, but Tina is truly the most customer centric person— as a mom of 2 it isnt always easy doing vehicle drop offs and pickups and she goes above and beyond to make the process simple for me!

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Mary Dart

I’ve been here twice this year and both times the service was quick and solid!

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Charles Ray Anderson

Wonderful, friendly, professional service.

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