Williston, United States
258 Shunpike Rd
N/A
+1 8028635066
I’ve had an inoperable refrigerator for 6 days now. My fridge broke on a Saturday so I thought it was acceptable that the issue was not able to be addressed until Monday. Upon talking with the friendly technician on Monday, he assured me that since I had no fridge, he was going to have the part overnighted and would get it repaired the next day, Tuesday. I learned on Wednesday that the part had been ordered by UPS ground to save money so I couldn’t make an apt to have my fridge fixed until Thursday. I was given a window of 10am to 1pm. At 1130, I called to check in with the “Customer Service” representative to see if I could get an updated arrival time and the woman was very rude to me telling me, no, I’d just have to wait then she literally hung up on me mid sentence. We did not get disconnected, she said “goodbye” followed by a click. That behavior is absolutely unacceptable and I will be contacting Samsung to report the company.
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I called and spoke with someone who pretty quickly dismissed my question. Soon after I hung up the phone a woman named Nancy called me, noting that she saw the negative review I gave about the initial customer service interaction. I described the motor that needed to be fixed and also let her know that I drove 45 minutes to get to Williston today. She said the Electronic Hospital still wasn’t willing to fix my home appliance. Here is a photo of the motor that needs to be replaced. Thank you to Nancy for reacting to the review and giving me a call back to talk about the repair and the impact (one-star review) of my initial conversation with their receptionist. I’ve upgraded my review to two stars.
MY front loader kept shutting down. I solved the problem after I call the E hospital and got the right part first try. The online sites just could not get their stuff together. True professionals that have the experience to get it right the first time. I recommend for any appliance work.
Tom and Nancy are the real deal. WONDERFUL service and professional care. Prompt, smart, very reasonably priced, totally upstanding and everything is working great now--- HIGHLY RECOMMEND! :-)
I called hoping that they could send a tech to fix my fridge. As it turns out they don't service my refrigerator's brand, but they helped me diagnose my problem over the phone and I was able to fix it myself. Absolutely knowledgeable, respectful and professional.
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