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Window World of Paducah

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Paducah, United States

windowworldofpaducah.com
Window installation serviceDoor supplierHome improvement storeRoofing contractorSiding contractor· Window installation service· Door supplier· Home improvement store· Roofing contractor· Siding contractor

Window World of Paducah Reviews | Rating 4.4 out of 5 stars (5 reviews)

Window World of Paducah is located in Paducah, United States on 155 County Park Rd. Window World of Paducah is rated 4.4 out of 5 in the category window installation servicedoor supplierhome improvement storeroofing contractorsiding contractor in United States.

Address

155 County Park Rd

Phone

+1 2704430031

Service options

Online estimatesOn-site services

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Alejandro Hornik

Ordered a window and paid the deposit in July 2020 Got a broken window installed and full price charged 6 MONTHS LATER in December 2020 Now, 7 month after ordering the window and 2 months after paying them i still have a broken window getting water This is beyond unprofessional

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Ashley HORNIK

We ordered a large window last summer. It took a 4 months or so to come in which they attributed to COVID. I understand that. But then after the window arrived at their facility they did not schedule us for some time after that citing some of their workers were injured. And we had to call several times prior to being scheduled. Poor communication is an understatement. Installation day finally came and AFTER they finished, they disclosed the window was broken. I was expected to pay them for installing the broken window which I did. And then they told me it would be 8 weeks until the replacement glass would arrive. 8 weeks later I never heard back. I had to call and they told me it is in but they are behind because of a snow storm. I’m beyond frustrated because if they had asked me I would have kept my old window that was not broken until the new glass came in so that I did not have a giant broken window on the front of my house. And now it feels like they are prioritizing other consumers new installations before they fix one that they did not complete properly. I reached out to the person who sold us the window but never got a response. I have complained to the people that answer the phone there. Overall I have received a lack of sympathy and no solutions. I would not recommend using this company for window installation. We still have a broken window. A solution would be to schedule my new glass installation as soon as possible. I was told yesterday that I would be called in a few weeks. In my opinion my broken window that was installed should be a priority given I have already paid and the job is incomplete from last year. Yes, my order is under a different last name. Freeman.

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Lee Sell

Would not recommend to anyone. Worst communication and customer service I have ever seen. Where to start.. let’s see, I had them come out mid January to give us a quote for a couple windows and everything seemed fine. We accepted and gave a deposit. They came out about a month and a half later to install which was fine but one of the windows was the wrong size.. it happens, no problem. But then the installer asks my wife for the rest of the money and then gives her a hard time when she tells him we’re not paying till the job is done! Another 2 MONTHS go by and they finally set something up to come back out for the last window. No call, no show. Rain postpones everything for a couple weeks. Then we set up a day and there’s no rain and we get another no call no show. I even have to call the next day to ask what’s going on! And they just act like nothing happened! The next time they set up a day to come out we get a call that morning saying the window is broken and they need to order another one. That was almost two months ago. All the while, I have never gotten one apology and have asked to talk to a manager on multiple occasions and they apparently couldn’t care less. P.S. it has been over 6 months since I gave them the initial deposit. At this point I guess I’ll just cut my losses.

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Makenzie McEnroe

I used Window World for my doors and windows. I was disappointed in the mess they left behind. Once we began remodeling our floor we noticed rotten wood around the door. We still had water leaking in after the new doors were placed. The wood rotted in several places. I called WW for two weeks, left 10 messages, and never once got a returned phone call. I finally got ahold of someone in management. I needed an answer regarding our warranty on the doors to repair the wood. I was told, it would cost 75 dollars for someone to come to inspect the door and 500 for them to uninstall and reinstall while my guys repaired the wood that Window World should have replaced in the first place. After they installed the door, they informed me there was rotten wood and did not take the initiative to replace it. I would recommend you finding someone else to do your doors and windows. Customer service is not important to WW.

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Wesley Ellet

Chris and his assistant are first rate! They always called to let me know when they would be there, they were professional and did an amazing job on our windows and door. We had a few scheduling issues and chris cleared them right up. I would recommend Chris and window world of paducah to anyone.

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