Windsor Locks, United States
100 Old County Cir
$$
+1 8004633339
N/A
Delivery
I had a TNT \Urgent\ package shipped from Switzerland to Hartford CT, fulfilled via FedEx Express. Not only was the sender assured that a signature would be required upon delivery and my phone called if problems arose (the phone number was printed on the package slip), but the package was left a block away, at a totally different street name and number. I actually saw the FedEx truck drive right by me, without stopping! When the package appeared as \delivered\ online I went out walking, frantically looking outside of nearby buildings. About an hour later, by pure good luck, a random stranger walked the package to my building and rang my doorbell. I wanted to hug him before I remembered about COVID. Ringing the proper doorbell should be common sense to a FedEx driver too, no? This was a very important document that was not cheap to send \Urgent\! The was bad service to say the least, unprofessional and quite frankly pathetic. I've received apologies from various FedEx international employees over the phone but no one from this distribution location has followed up on the matter or taken responsibility. Developing countries provide better shipping service than this. Is FedEx no longer a capable multi-national company?
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I arrived at 8:15. The center closes at 8:45. The one person working the front locked the door and refused to let any of the 15 of us wating outside in. He wouldn’t even come speak to us. TERRIBLE. At 8:35 another gentleman finally came out and told us that due to weather they closed early. There were no signs indicating this. When I calmly said that it would have been courteous for someone to come out and tell us that so we were not standing in the cold he refused to help me. Saying, “I’m sorry ma’am I was going to help you but now I’m not”. Wow! I didn’t know just speaking up was wrong and that I wouldn’t be served for doing so. Finally, one woman just pushed herself right past him and demanded she receive her package. He then let all of us. Once in there, we learned that the other patrons in there had been waiting over one hour for their packages. Eventually, another woman was told her package wouldn’t be sent on time but she could pay more money for it to be sent on Tuesday. She ended up paying over 230! When I was finally called up for my package, the guy couldn’t get the scanner to work and threw it across the counter. THREW it! I understand that the holiday season brings out the worst in people but the service we all experienced at this location was beyond terrible. I called corporate as soon as I get in my car with my package (for fear it wouldn’t be given to me). I waited for 30 minutes to speak to someone but it was worth the wait. How dare anyone be threatened to be denied service just for speaking up. They all should be ashamed of themselves.
They have delivered multiple packages that I paid extra for “2 day expedited” in 4-5 days. I checked the tracking, and it always says “shipping exemption” as an excuse for being late. The facility is right down the road from me and it would be quicker for me to pick it up there. I rarely have packages delivered with FedEx and I definitely won’t in the future. I have had no problems with UPS or Amazon. Update: My package was marked “ready for pickup” so the delivery drivers are too lazy to deliver it. I got a refund from the company thankfully, but this could’ve been avoided if they actually did their job.
It would be nice if you are going to be closing early to post on your website...drove 40 minutes round trip to see a sign on the door that stated closing at 730 pm today after confirming on the website that last express dropoff was 830 pm
Not enough employees so I was there for about an hour only to pick up a small box.
Deli
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