Windsor, Canada
730 N Service Rd
N/A
+1 8003872659
Wheelchair-accessible entrance
Since Granger has purchased them I have noticed the employee morale has gone down their stock levels have gone down And the overall warming inviting Company that used to be is no longer there As a company that uses them we purchased a product from them and it was only a couple months old used only twice and it had broke and a refused to get back to us on whether there was warranty or not It felt like they did not want to deal with it nor cared Our business
like
We built a custom home and WFS was the supplier for all our plumbing fixtures. WFS was the most difficult supplier to work with during our build. When the time came to make our selections they gave us no opportunity to view the showroom due to Covid restrictions, only suggesting we view the website and choose from there. Other suppliers would allow us to make a private appointment where we had the entire store to ourselves wearing all PPE. Absolutely no accommodations were offered by WFS. We held off and delayed as long as we could for months hoping the situation would change. As our build progressed, WFS called us and said we need an answer immediately as to what bathtubs we wanted. We were forced to go with the builder standard as we had no other reference. After another month of waiting we were finally allowed into the showroom Once for one hour to make all our selections. They were helpful during the appointment and helped us make selections. On the other hand, many of our selections have not arrived yet, which I dont blame them for, and we were given a few “loaner” taps to make due with. Ultimately not a great experience, but a few qualities to prevent it from being a 1 star.
Not really happy with over all experience. Has issues with both my soaker tubs and one issue never was rectified to my satisfaction. Should not of had the problems that I had or be left with them. Reached out to the store several times but no one ever took my concerns seriously or took ownership. No follow up No empathy or concern my issue is semi solved just closing my eyes to the issue would not recommend
Excellent service!
Deli
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