Winnipeg, Canada
850 St. James St.
N/A
+12047725722
Not a fan of general customer service a lot of the time. They only want to push what they sell. If their store doesn't carry it, it's broke. Perfect example is asking for a mac laptop a few years back... yep i was told apple products are garbage
like
Bought a laptop there and the salesman forced me to pay 100 for the system restore flash drive. I told him I knew someone who could do it for me and he refused to let me take computer and insisted that it was mandatory. I gave in and when I picked up my computer the next day they didn't even give me the flash drive making me drive all the way back. To make things worse I moved away and when I needed to use the system restore flashdrive that they made me, it didn't work. I brought it to the future shop by my new address with the receipt and flashdrive and management still wanted to charge me 200 to restore it. Luckily a tech understood my plight and helped me out.
Sister bought a laptop from the store, brought home tried plugging it in and it didn't turn on. Brought it back the next day for a refund, they opened it up and said that the plug was pushed in too far and that was physical damage on our part. They refused to do anything. Brought it to another Future Shop to get them to take a look, they said it wasn't a plug problem but they couldn't figure out what was wrong but they can't give us our money back because it wasn't bought at their location. Heading back to St James today, if CS won't help, then will get store managers or GMs involved because this is unacceptable. And will never recommend FS St James location again, better off just going to Memory Express if you are there.
Hot chicks and understanding employees. I had a snapped pair of headphones and they hooked me up with a nice giftcard for the original value from a torn up reciept. caution a lot of gaming headsets and mice are a year or two older than you might think they are :)
memory express is the place to go to for computers..... the employees that FS has are a bunch of bullshts..... they better close down too like the one on regent. that place is crap too
Trying to get customer service or departments to answer phones is next to impossible. I am choosing to take my business elsewhere because of poor customer service and customer relations.
It was crap years ago and it is still crap...no customer service, sales people lie to you, they do not answer the phone. Way more reputable places to shop than this company!!!
I found a great laptop on 3 sales at the same time!
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