Winnipeg, Canada
412 Marion St
N/A
+1 2049776867
Toilets
Wheelchair-accessible toilet
Reason for the rating: A combination of excellent professionalism, exceptional standards of care, exceptional knowledge of the tests that need to be conducted, accurate description of options available and the willingness to go beyond the \job description\ to make sure the patient/client are accommodated at their time of need, patients feel comfortable and feel valued. I have visited both locations- Selkirk and St.Boniface- both places are of the same exceptional standard.
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Sadly I was going to give them 5 stars. It was great that they come out to care homes as I was unable to take my mom in. During the Covid lock down the PCH lost one of her hearing aids. I know this added to the replacement complications and keep in mind it's not like you get them replaced for free. However I was told the replacement was on order yet it was taking a long time. Sent a message to be told that due to Covid replacements were behind due to the lock down. Two days later I received another message asking which ear was it again so I knew that it was not ordered. I went in three weeks later to find out it still had not been ordered. I was wondering to myself would my poor mother ever get her replacement. Finally I got it. After two weeks it needed fixing as it was cutting into my mom's ear. That again took almost a week which with all the hassle should have been done sooner, considering all I and my 90 year old mother had been through. So all in all I was really excited at the start but I guess they give great service when you hand over almost 9000.00, but after that they seem to not care about following up etc. And conveniently was able to use Covid as an opportunity to their advantage.
Received great service. Very professional and caring.
Amazing service! Brought in my grandma's (very old) hearing aid as she had dropped it and it fell apart... and while it was no longer under warranty, they offered to fix it for her anyway. This team goes above and beyond! I'd recommend Lisa Reid to anyone who has any hearing aid or protection needs!
Great friendly service.
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