Otterfing, Germany
Hienlohestraße 24
N/A
+49 8024470170
The washing machine was damaged
like
Ok
I bought a washing machine at Amazon.de, which was delivered by WK. When they came for the first time, there was no a plastic piece, responsible for the exhaustion of the water, for this reason, it was necessary the second visit. In the meantime I bought this piece and installed my own washing machine on my own, I did not know that there were safety transport locks, and I set the machine to work, luckily it worked for a short time and I did not have any major damages. Could improve: - The deliverers could have such a part to sell and/or solve the problem in a single visit - Do not forget to remove the safety lock. Liked it: - I liked the immediate response I had when I reported the problem
One of the worst delivery companies I have ever experienced. They call to say that they will deliver our package on Saturday from 8 am (and that they could not give a better estimate)... So they make us wait the whole Saturday and home... and they do not even come. Nor they have called to give any kind of explanation. I cannot understand how a company like Decathlon makes bussiness with such an unprofessional people.
Ich musste meinen Termin kurzfristig absagen bei der Firma. Die Frau im Büro reagierte professionell und hat mir einen anderen Termin angeboten. Ich habe mich sehr gefreut dass es geklappt hat und natürlich ohne zusätzliche Kosten!! Der fahrer hat mich den nächsten Tag wie ausgemacht eine Stunde bevor er bei mir war angerufen. Auch sehr nett! Tolle Service!
Deli
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