Woburn, United States
20 Commerce Way
N/A
+1 7812026707
Kerbside pickupDeliveryIn-store shopping
Wheelchair-accessible car park
Where should I start? A nightmare experience for 2 boxes of Crossville tiles I ordered a month ago and was supposed to receive within 10 days. Never received the tiles, until I received them! They send me generic (copy version) of the Made in US tiles. The tiles I received were not Crossville tiles at all, and they were made in Argentina! I returned them right away in their parking lot and the account manager was resisting to refund my money. The only thing they were really good at was charging my card 100% before any order was placed ! After that, they didn’t even answer my emails. I filed a dispute with my credit card although I received a text that I would get my refund. Once refund is received, dispute will be cancelled!
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Customer service was great, large selection, contractor referral required.
Nice selection of quality products and reputable name brands (flooring, tile, cabinets, rugs). I was excited to see Dash and Albert there which is a great rug brand. Their tile offerings ranged in every price point, and they had some nice pieces in the showroom to give you ideas. The displays are neat with modern choices. Two members of the team helped me and were knowledgeable and friendly.
Very rude salespeople. I was very clear on what I was looking for. The first salesperson looked for 5 minutes and walked away. I searched for 1/2 hour to find the right item. Then went to front desk where 3 salespeople, sitting at their computers, turned their backs on me. Needless to say, I will purchase elsewhere.
Great selection in the showroom, and the staff is fantastic - very knowledgeable and responsive.
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