Woodbridge, Canada
7621 Weston Rd Unit 133
N/A
+19052647953
I have visited this location 3 times now, and every time I have not been greeted by one staff member. The first time in here there were 6 staff members 4 of which who were standing behind the desk not doing a thing but chatting with one another and not one person said hello to us. I cannot believe the lack of customer service. By far one of the poorest customer service experiences I have had. I am wanting to purchase all of my furniture from Structube (Bed. Couch. Table and chairs) and have visited 3 Structube locations and have had the same experience at each location. No one greets you or asks if you need assistance. I have had the same associate walk by me multiple times and not even acknowledge me. I have spent long periods of time in these stores and yet no one seems to care. I guess they don't make a commission because customer service is really something Structube lacks in. I would have purchased my furniture already but have been so turned off by the customer service of their employees that I am reconsidering this store all together. Structube you need to really do better as a customer service experience truly can change a customer's mind on purchasing from you. I may have to take my business elsewhere.
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Had a great experience with Paul, very happy with his exceptional customer service and his kind attitude. If I ever shop here again, only buying from him!
One star is even too high for these people. Firstly they never answer their phone my wife ordered a few things and was told it would be delivered in November, then later was told December, now told January because of a shipping issue. Another issue is we needed to return something and they charged us 50 however will not compensate based on the extended delivery promised date. I would like someone from your head office to contact me.
We wanted to buy some furniture for our new home, saw a few items and needed some service from floor staff who were too busy talking amongst themselves - tried to get the staffs attention no one bothered to help, we walked back out!
Nice place for contemporary / transitional furniture. Good quality for the price.
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