Woodbridge, Canada
101 Jevlan Dr
N/A
+1 9052642799
In-store shopping
Wheelchair-accessible car park
Was recommended by a friend to try out Trade Secrets since I needed to buy some purple shampoo ASAP. went with the milk_shake purple shampoo and so far so good, really happy with the results! It arrived pretty quickly and was pleased to find some samples with my purchase as well. Will order again !
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Their services are not at all good. It’s hard to contact them for any returns or exchanges. Product was not the same as mentioned. I have a very bad experience with them. Big no for them !!!!!
If I could give zero stars I would. I purchased an item on November 29th, 2020 and had not received a shipping notification as recently as yesterday so I sent them an email asking if my item had shipped yet. I was told that the item is not in stock despite it saying it was in stock online and them taking my money and it currently still saying it is in stock. I then called customer service and was told by a woman on the phone verbatim "we take the money and then check if the item is in stock, how are we supposed to know it isn't in stock until we check". The money was taken out of my bank account the day I placed my order (how are you able to purchase something that they don't have?). They had no intentions of sending me what I paid for as it still currently says it's in stock on the website, so not only did they take my money for something they had no intention of selling but they are doing it to other people as I type this review. I wouldn't have even known that it wasn't in stock or that I wasn't receiving it had I not initiated contact and sent an email inquiring about the status of the shipment. Not just that but it's supposed to be a Christmas gift. I read other reviews saying people have waited weeks upon weeks and never received their refund. Guess I'm out 115.00. I'll be contacting the BBB and my credit card company.
I would leave zero stars if possible. We are currently trying to complete a return for a product that was not described properly online. We contacted their customer service department and requested a return shipping label which we were provided with and promptly sent the product back. We were then notified that the product we were returning "was not in sellable condition" and that it would be returned to us. When the product was returned to us, the box was not the same box we had returned and the product was not in the same condition. Since then they have ignored our attempts to contact them via phone and through email. Our next step is to contact Visa and the BBB to report fraudulent dealings. Had we known we needed to be concerned about this kind of business practice, we would have documented the entire transaction to share with other potential customers. I would like to see this resolved and am saddened it has come to this. My hopes are that by identifying these issues, future potential customers will be warned. We will continue to wait for someone to respond to our messages or reach out to us.
Was recommended this place by a friend, and was pleased. Was able to find my Nixon products and cheaper than in salon. Even arrived within a week with free shipping. pretty easy process, will order again.
Looking for a beauty supply store in the GTA needed some hair color for my kid's Halloween costume and wanted to try the Joico color intense color. Trade Secrets was the only site I can find where it was on sale. Just got my package today and my little one is so excited to try it out for Halloween. Good prices and fast shipping, high recommend!
Customer service was able to address my concerns promptly and I am satisfied with the service I received. Was having some issues with my order, but got it quickly resolved and they included some free samples, which is going above and beyond my expectations. thank you trade secrets
Amazing customer service! I usually don’t shop online but due to Covid, I preferred to use their website rather than go in store, and I had questions about a specific product that I couldn’t find online and decided to shoot them an email. Not only did I get a response within the hour, I was also sent some helpful links and info, and have placed my order! And free shipping! Can’t wait for it to arrive
Deli
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