Woodbury, United States
7070 Tamarack Rd
N/A
+1 6125405470
In-store pick-upIn-store shopping
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
My tire pressure sensor loss activated and I thought it may have been due to construction debris in my neighborhood. I drove to Costco and they evaluated the issue on the spot without waiting. Unfortunately my wheel had cracked and was not drivable at that point. Staff members went above and beyond in helping me with transportation, solving the issue, and communicating the problem with me. This was all done despite me having not spent any money on tires or wheels at Costco. I ended up purchasing replacements from Costco, had a quick and smooth installation. Highly recommend them!
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If they dropped the ball any harder, this place would be drafted as a wide receiver for the Vikings Ordered tires, and the order was cancelled two weeks later. Reordered and took an additional 1 week to arrive. Scheduled an appointment which I cancelled because they were running 2 hours behind and didn't tell me until I asked what the status of my vehicle was and they informed me they haven't touched it yet. Rescheduled for the next day, which I rescheduled because they were (again) running behind. Admin told me I would be contacted to reschedule after that, which didn't happen. Called to reschedule once more and they ran behind... Yet again. If you read this far, please send help as I am probably still waiting for my service to be completed
I've been burned 3 times here. I bought a new set of 4 and about 2000 miles later a tire light came on. Antonio Jennie put air in one and said it could be normal (with nitrogen?). He let me leave with a nail in my tire rather than checking it with no vehicles in front of me. Another time I made an appointment, got in and waited two hours before I went up and said what is taking so long. They told me they needed another 45 minutes. That was not okay. Now the same thing has happened again.
Ordered tires online. The order confirmation email said I would receive another email when they had arrived at the tire center. No such email ever came, and I only knew they were there because I finally checked the tracking information. As a result, my installation appointment ended up being three weeks after the tires arrived. Making the actual appointment was its own nightmare, since I had to spend at least an hour calling with no answer and then on hold. When I turned up for my appointment, they could only find two of the four tires from my order. Presumably they gave them away to another customer while they were sitting there for THREE WEEKS. In the meantime I have had to store a full set of wheels/rims that for some reason could not be delivered to the tire center, I have wasted hours of my life accomplishing nothing, and have had to drive on slippery roads which defeats the entire purpose of having planned ahead and ordered snow tires back in OCTOBER.
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