Woodbury, United States
1785 Radio Dr #B
N/A
+1 6515010920
Miss AnNista loves going to get her eye exams from doctor Bob! And loves having kathy help her pick out glasses and sunglasses!!!!!
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Crystal has excellent customer service skills. She listened to our concerns and applied her knowledge of the stores products accordingly. My family and I were very satisfied with her service. The 45 minute trip to the Woodbury location was worth the drive! Thanks for a job well done.
I absolutely LOVE this location!!!! The staff is amazing and the doctor is everything you’d want. They are extremely honest and help you to find exactly what you’re looking for. This year the service was even better! I came for my exam a week ago and my glasses and contacts have already arrived!!!! Check them out!
The front desk people were very friendly and helpful, but the eye doctor was terrible. He made you feel like you were just wasting his time and did not seem at all friendly. His attitude makes me not want to go back there in the future.
First time going there and it was terrible service. I got a message to call them to verify insurance, I called twice and was on hold for over 10 min. I then filled out all the paperwork prior to my appointment, which was emailed to me, with all of my insurance info provided, assuming they would verify. When I got there, the two people working just stared at me, didn’t ask if I needed help, or if I had an appointment, and I stood around for a bit before one of the employees finally asked if I had an appointment, when I told her I did, she rudely asked what my name and DOB was, and then proceeded to scold me for not calling them back when I was asked, because my insurance was out of network. “You would have known that if you had called us back.” Were her exact words, when I explained to her that I tried but couldn’t get through, she sighed and told me that I’d have to pay out of pocket if I wanted an exam. I then told her to cancel my appointment and I’d go elsewhere that took my insurance. Really need to bump up customer service!
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