Woodbury, United States
1555 Queens Dr
N/A
+1 6512596200
Wheelchair-accessible car parkWheelchair-accessible entrance
Billy Vang and all staff has treated me with respect and professionalism. Last week on Friday, I was confronted by a disgruntled member who was upset that I was dropping weights on my deadlifts. He confronted me multiple times and stated that it was a gym rule. I stated that it’s the first time someone confronted me about this nor am I aware of this rule. He quickly got staff member, Billy Vang, involved. Billy was very professional and handled the situation nicely. Billy made me feel comfortable and part of the Xperience family. The other member was displeased with the outcome and left the gym sulking. I don’t normally say this but Billy is an outstanding staff at Xperience. He always puts a smile and gets to know his members. He is friendly and a hardworking person. I always see him around the gym being busy. Billy literally is the face of Xperience, Woodbury.
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Great place with a variety of workout equipment, even has a punching bag for those who want to add a twist to their cardio. #personaltraining #yoga #spin
I would not recommend this gym. A short whoever that head guys name that helps you sign up does not let u know all the information. I was recommended by a friend and I would come with her and her friend all the time, but when I go with my siblings to go workout I can only have one guest since when. All they have is bad communication those men were literally slow and no females on shift. I was very disappointed in the Asian short guy that where’s a orange shirt he charged my older brother while I was upgrading my membership like why... he had too while I was upgrading the membership. They really had no communication at this location I was very disappointed and only had my membership for a week. All of them need re training. I am very disappointed in this location. Bad communication and they just need to communicate. I would not recommend this gym. Deangelo is fine asl tho and he was very helpful and was patient with me cause I definitely got upset but he stayed patient. I canceled my membership that same day. Bye bye short Asian man that had no communication... that location is trash.
I am very disappointed with the unprofessionalism of One of the employees. I pay for the orange membership and wanted to bring a guest since I pay for this feature. I’ve never tried to use it until today and one of the employees said this wasn’t allowed and that my guest had to pay for a membership to come in. I called after my gym session because that didn’t sound right as I have been attending for over a year and they did confirm that there are no restrictions with the guest pass and that anyone can be your guest. I find this completely unprofessional and a sketchy attempt at money grabbing. It was really disappointing.
Be diligent when reviewing the billing information. If the enter your info incorrectly, you will not know until it is too late. Then good luck getting it corrected. Also, any questions regarding accounts have to be handled through their ABC financial company, very confusing. Most of the staff was okay, there a few that have an attitude and look like they would rather be anywhere else rather than training you.
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Wheelchair-accessible car parkWheelchair-accessible entrance