Woodland, United States
928 Main St
N/A
+1 5306689900
Rented today and very happy. They were pretty busy with only 2 people working but Sergio went out of his way to help everyone and get me into a vehicle I was happy with. He made the worth experience great! Would definitely recommend renting here.
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My car when I picked it up. Yes they are aware of it. Ukiah management actually helped make the situation right.
Our household had the misfortune of a car accident occur and our insurance pointed us to Enterprise in Woodland to help us transition through the process. They were helpful with every phone call, quick and precise. Upon picking up the car, the process was simple and brief. The car we rented was very clean and when it was time to return the car, they were flexible and even offered to pick our rental vehicle up from the auto body shop where our car repairs happened. This kind of customer care, customer service is rare these days. Personable, attentive, we felt very confident with this establishment and appreciate the operation they are running. Thank you Enterprise!
So GREAT to experience customer service at its best Sergio goes above and beyond to make sure that I left there a very happy Patron Sergio even remembered my name from the last time I was there I will definitely go back
I have a contract for repairs on my car. The warranty covered a rental for up to ten days and it was supposed to only cost me five dollars a day out of pocket. Enterprise price gouged me and said I would have to pay 20 a day. I can't afford it as I am a single parent and it's Christmas. I have the voicemails and if it isn't changed to reflect it I'm calling better business bureau. Other than that they are polite on the phone. No thank you. I will never rent a car from them.
Everyone at the Woodland Enterprise goes above and beyond to help any way they can. They are friendly and professional. I have never had better service renting a car anywhere. This place is the Best!!!
Great staff simple process convenient
I rented a kia soul here, they were nice and somewhat accommodating and made it simple and easy, I rented the car for 2 days on a Thursday and I’m supposed to bring it back on the morning of Saturday. When Saturday finally came, I called them and spoke to their female manager, I asked if I could return the car on Monday and asked will there be a penalty or would I be charged an extra 2 days? (I know Im lazy, I just was tired of the trip I went on so I asked if I could return it on Monday) the female manager checked my info and told me that it was ok and I wouldn’t be charged for it, I was surprised but felt happy that they wouldn’t charge me, I didn’t use the car on the weekends and just rested, on Monday morning I went to the gas station (Mind you, when I rented the car it was 3/4 full, but I thought, what the heck, they’ve been nice so I will fill it up, and so I did) I returned the car and lo and behold they charged me an extra 2 days, when I confronted the manager about it, she had a complete 360 and told me that it is unreasonable for them to give an extra 2 days free and that I used their car so I need to pay an extra even though on Saturday she said on the phone that I could return it on Monday free of charge! she didn’t budge, so I called their higher ups and the man I talked to on the phone basically said the same thing, and sided with the manager. In conclusion, they support each other even when they lie to their customers, just to get an extra buck!! I ended up paying for the extra and plan to never rent a car there again. horrible customer service and felt cheated and tricked out of my money.
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