Woodside, United States
68-22 Roosevelt Ave
N/A
+1 9178326825
Delivery
The lady ( I call her Mamita ) who transacted with me was so accomodating and so very kind. This makes LBC Woodside a go to place for us. A 5 star branch.
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LBC Express Bad Pick Up Logistics, Be Warned!!! Sharing our harrowing experience with a scheduled shipping package pick up by LBC Express, New York City (LBC Booking No. 3424303, December 1, 2020). The pick up was scheduled between 10 am and 2:00 pm that date. During our booking, we requested the local LBC off to give us the phone number of their pick up person afraid that his call might be spammed. They could not and would not give any phone number. At around 9:30 am, I saw a voicemail message from the LBC pick up person sent around 8:30 am with a note to call back within 20 minutes. Though a bit late, I called back right away but there was no answer. My repeated calls unbering around 11 including a text message in the next 6 hours were also unsuccessful. Five times, I also called the local office only to be connected every time to the LBC call center in the Philippines. The Philippine call center claimed that they had no way of contacting the local office by phone directly. They could only email the local office which they said they did twice. Needless to say, no call back and no pick up for the rest of the day. My planned trip was delayed and my day, destroyed. My predicament could have been resolved in time if the pick up person and the local center returned my calls instead of direnting them to their Philiippines call center who could do nothing to help. The local LBC office is great only for picking up booking orders. Their pick up logistics is bad and terrible.
In NY, I was scheduled for my box to be picked up today, September 24, 2020 from 2 to 6pm. I was patiently waiting until the allotted time was lapsed. I've been calling between those hours and customer service center just said to just wait. I've waited until 7pm and even called LBC office in Queens but message box is full. IT'S FRUSTRATING. I've been a customer for more than 10 years. IT 'S SO ANNOYING IF LBC HANDLED) TREAT CUSTOMERS LIKE THIS. I HAVE TO CANCEL MY APPOINTMENT AT 7PM JUST TO WAIT FOR THE BOX TO BE PICKED UP BUT NO NOTIFICATUONS AT ALL.
Omg the two old ladies in there were so nice. This was the first of many times sending a box to my family in the Philippines.
I haven't shipped with them yet, but if you're sending parcels to the Philippines LBC is the most experienced shipper. They have a network in place to pick up and deliver door to door.
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