Woodstock, United States
915 Ridgewalk Pkwy Ste 425
N/A
+1 7705174414
Imagine buying three pairs of glasses, wearing a sling, being a fall risk and wearing a mask. Theresa at the Outlet Mall LensCrafters store made it all happen. She directed us to the most economical frames & lenses, and then brought them to my husband while he was able to sit and be helped. Outstanding customer service and being long-time LensCrafters customers we know we will be pleased with the glasses we purchased.
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I see why this place has 2.8 stars. I JUST left. I've been searching for glasses for a few days that are very particular. I don't like the idea of shopping online as I have horrible vision. As the associate is asissitng me with looking for larger frames as I ha e a big head, another customer is at the register, presumably with an issue and the associate just leaves and goes to speak to her. No hold a moment, no let me see if someone else can assist, no apology. She just walked away. I have a script, insurance through the military, and I actually loved to Oakleys she helped me pick out but because of her rude dismissal and obvious lack of concern, I'm just going to actually order online... These brick and mortars are really horrible at customer service and wonder why everyone rather shop online. I really wanted to purchase these today as my eye doctor can fax my Rx over. This was an easy sale because the glasses looked good and felt good!!
I felt welcomed as soon as I walked in! My experience from start to finish was perfect! The staff had excellent customer service! By far the best Optometry office Ive been to! I also would like to recognize Mackenize for her patience and helping me find the best glasses for me. I highly recommend LensCrafters!
The lenscrafters are great and have a variety of glasses. The service is prompt and have lovely attendants.
I had the absolute best experience yesterday. Every single employee I encountered was polite and understanding. I didn't feel pressured to go outside of my budget either! The eye doctor as able to trouble shoot the contact lense issue I had been having for two years that noone else could solve. I will 100% be coming back here. EDIT: I came back to say attention to detail in follow up was unfortunately lacking for me. They had my number written down incorrectly in one place BUT correctly in another. They tried the incorrect number first and essentially quit after that. You would think they would follow up if glasses had been sitting there for two weeks, but they didn't and I instead had to call them to figure out what was going on. The only solution they offered was to ship them to me (would likely take another week) and then I would have to come in anyways to get them adjusted.
The one girl with the hexagon shaped glasses was great but the girl with tattoos was rude from the beginning. Worst LensCrafters I’ve ever gone to. Don’t care if you spent hundreds or thousands before don’t expect any type of affordable service especially if not using insurance. Was quoted almost 400 for some prescription raybans that I literally paid less for a few years ago but I broke them on accident. Got the same pair online with lense upgrades for 175.......... they also don’t have same day service anymore which was the only reason I was a LensCrafters customer to begin with.
Excellent staff. Very courteous and professional in both Dr. Chao's office and the eyeglass store area. Thank you for a positive customer experience!
Dr. Chao is very personable and knowledgeable. He makes the visit go by fast and leaves no questions unanswered. The office area in general in always clean and organized, and wait times have always been relatively short. I have been coming here for 3 years now. He always has my prescription in stock to tide me over until my actual boxes of contacts are mailed in.
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