Wylie, United States
2029 TX-78
N/A
+1 9729056950
Kerbside pickupIn-store pick-upIn-store shopping
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
Wish I could remember the names of the guys who helped us but they were awesome! Very helpful & informative & made sure we were completely taken care of! Great customer service, super friendly & took the time to go through all the options with us. Got a great deal on some tires & an alignment, I highly recommend them!
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I left a newly acquired 2006 BMW 325i with this shop last Saturday. I explained that it had been sitting up for years(only 67k miles) and needed a front end alignment and full service oil change among other services. After calling other shops and being told they won’t touch German cars, the gentleman at NTB assured me they could handle it and that one of their technicians owned a BMW. I get my car back, and they explain: there is an oil pan leak that will cost 1001 to fix, I need 4 new tires because the ones on the car were dry rotted and that they were able to align all for points, mount/balance tires with a special they had if I bought 4 tires. I got the tires, alignment and oil change. Fast forward two days, I’m having really sluggish acceleration and the car doesn’t want to start. I’m curious about the condition of the air intake because I’m considering adding K&N parts so I do a little digging and what do I find? The ORIGINAL air filter in the air box from 2006!!! How the heck can I know you even changed my oil when you didn’t even change the air filter? What else did they skip? Someone needs to answer about this! the filter was full of dead leaves, feathers and junk!
Went in for a couple of things; oil change and my check engine light had come on. The guys in there were super polite and very quick! Ended up needing a new thermostat (which is what caused the light to come on). They made a phone call, got the part, swapped them out, changed the oil, checked the tires and other miscellaneous things while I waited. Very satisfying experience at the NTB in Wylie!
Yes I had gone up there earlier today for an inspection and the guy told me to come back. I came back and they said it might be an hour or two the other guy recognized me and was like oh wait get her right in I got in and out in no time. They were excellent and respectful I'll definitely go there again.
NTB Wylie is the place to go for car maintenance and tires. This isn't your average service center. The staff are very personable, knowledgeable and diligent in there work. While most car places make you feel like you're walking into a foreign land, this NTB is very welcoming and doesn't make you feel like a clueless dolt. I have to give a special shout out to Christy. She has helped me on numerous occasions. Thanks!
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