Yarm, United Kingdom
101 High St
N/A
+44 1642248248
I received an excellent service from Gowland White from the start to the finish of the house buying process. The staff were friendly and helpful at all times dealing with any enquires promptly and efficiently.
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Nice to deal with people who know what they are doing.
We put our house up for sale with Gowland White in February and it failed to sell (we’ve now taken it off the market with Gowland White) despite the housing market in the last few months being the most buoyant in recent history. We were given no advice as to why this was, the only feedback we got seemed to be a tick box exercise of what the viewer thought. When we came to take our house off the market, I asked Gowland White why they believed it didn’t sell and they blamed the asking price... however they had not once mentioned that they thought the price was high in the previous 8 months that it was on the market and in any case, they valued the property and suggested this price in the first place. We had an occasion where a viewer arrived on a different day to what was advised, which is annoying when you’re waiting around. Also, we were initially advised by Gowland White that due to COVID, we should only accept viewings that were proceedable, which we agreed was fair. However, Gowland White continued to arrange viewings from buyers that hadn’t even put their house on the market yet... just bizarre to give advice and then not follow it. To add insult to injury, we’re now being charged a withdrawal fee of 120 as they couldn’t sell it. Granted this was in the original contract that I signed, I guess at the time I just thought they’d be able to sell it!! All things taken into account, we’ve had quite a disappointing experience with Gowland White. If I could give you any advice, if you’re selling your house in Yarm choose an agent that has a social media presence (Roseberry Newhouse) or at least one with cheaper/no withdrawal fees (Michael Poole).
We rented a property that Gowland White was managing for the landlord in the 3 years we had to wait a year for a banister to be fitted ( which we were told by a tradesman was against the law not to have one) 6 months for a window to be fixed ( did not close property which led to a draft in the living room. 4 months for rising damp & mold in the kitchen, they didn't tell the landlord about the damp until we were moving out, Then after moving out they are trying to deduct some of our bond because there is dust on the skirting board in the living room ( which since we left there has been work men fixing the damp ) also because the shower head was moldy, If you are due to move into a property which is managed by this estate agents make sure to take pictures at the beginning and at the end of your tenancy
All my dealings with Gowland White have been very positive and helpful. Every time I phoned i got a very helpful response. I really felt they working with me. Even once lockdown started they still worked hard to help my sale complete at the time I wanted it to.
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