Yarrawonga, Australia
174 Belmore St
N/A
+61 1800 936 774
Poor service. Constantly put on hold for significant periods of time. Had to send our alarm back for another SIM card to placed in it which I didn’t think would be that difficult. Waiting almost a month with no response so had to call them to follow up to get the issue resolved.
like
Awful after sales service. Haphazard and confusing and sometimes downright rude
My sister had been so worried about Mum that she wouldn't let her even go to the shops alone anymore after Mum had two falls at home (one which resulted in a hospital stay). We both decided to get her a pendant from Live Life after a recommendation. Mum didn't need any convincing to wear it when we told her if she did we wouldn't have to watch her like hawks and she could get some independence back. Its been a real blessing for us.
A good friend of mine purchased a 3G enabled LiveLife alarm after contacting LiveLife Alarms and explaining his requirements and location. When it arrived I assisted him with the set up of the desired Emergency Contacts. I also performed a "Loc" test to ensure it was operating properly. It wasn't. I contacted Live Life Alarms and after a 12 minute wait was told a 3G device will not work reliably in your area. I then questioned why they sold the device if it cannot work reliably...to which they said...Telstra is turning off 3G and will be unavailable after 2014....This is meant to be an Emergency Alarm which you would hope would always work. After another 4 fruitless phone calls, each with wait times \u003e 10 minutes, the Company, LiveLife Alarms Manager (Nathan) said the only way to resolve this issue is to upgrade at your cost to a 4G device. Another 70.00aud paid to supply. The Manager (Nathan) emphatically stated it would be sent same day. It wasn't. Three days later, after no promised email, no tracking number and another two lengthy waits on the phone it has supposedly been sent. Caveat Emptor. Choose who you deal with carefully, ask if it will DEFINITELY work in the areas you will frequent. I couldn't be more unimpressed with this shambolic company. I would give them ZERO stars if I could. Contact me if you need more info. If in doubt, DON'T buy.
My boyfriend bought a live life alarm for his dad we had no problems at all purchasing the unit over the phone after finding it on the net .Great service great unit so happy to have it we got it 3 days after ordering it. Everything i asked for was done to perfection as they set the pendant up for you don"t be scared to look into this company they will do the right thing by you. It works just as they say and you can call the machine just like a phone and talk to the wearer. This is the best unit of this type on the market talk to live life alarms you will be so happy with what you get.
I purchased an alarm for my mum a few months ago now and I just wanted to say that I'm so greateful we have this device, After loosing my dad I was worried about leaving her alone during the day when I went to work and now I know she's safe it has allowed me to relax a little. And the ladies there have always been so helpful.
My son purchased my alarm for me as he sees it as an investment in lack of stress level for both himself and me. I live in NSW but was visiting Perth so asked if I could visit the Medical Alert premises as I had a couple of questions. My son and I were warmly welcomed, offered a cool drink and were taken through the process in a professional manner; great after sales 'old world' service. I would recommend both the device and the point of sale to all those in need of security. Both give really good independence.
Works exactly as advertised. Dad fell off his ladder again (even though he's been banned from using it). He was pretty messed up however the mobile alarm sent us his position straight away. I was able to talk to him through his alarm pendant and realised he needed help straight away. It may have saved the day. This has been an awesome little gadget for Dad and my sisters. I really recommend it. Love how it works everywhere too, Cheers, Thom.
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