Yeagertown, United States
331 S Main St
N/A
+1 7172485476
My experience is with the Suburban Propane people servicing Lewistown PA area. I could not be more pleased with the customer service and kindness showed to me. I had some issues with my heat that were not their fault but mine. They never made me feel like I was asking to much (which I probably was) or that I was not a priority. From the response to my email, to the persons on the phone, to the technician that came to my home, I am very pleased impressed and grateful for their customer service.
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If I could give less then a star I would.....Anyone considering using Suburban Propane please beware. We have been overcharged by them for 2 years. After repeated phone calls, a representative finally admitted that we should not have been charged the rates that we were and that we have overpaid by nearly 500. However, Suburban is unable to refund us those funds and can do nothing other then cancel our contract and not charge us a cancellation fee...Are you freaking kidding me...Not only were we over charged but this past winter we ran out of propane during the coldest weekend of the winter (keep in mind we were on autofill and should have never run out)...when we called for an emergency fill up the service guy told us that he was going to finish watching his football game before he can to fill our tank. When he did finally show up he filled our tank less than a third full and we were charged 4.86 per gallon.
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