Yeovil, United Kingdom
St Johns House, Church St
N/A
+441935477838
An Upmarket Salon that puts Toni and Guy to shame... After hearing good things about Cyril, I decide to stop in on a Saturday and see if I could get a last minute appointment. I was greeted with warm staff who booked me in within the hour. All the hairdressers were lovely, mine in particular was attentive and fantastic - she listened to my thoughts and cut with patience and precision - unlike other upmarket pretentious hairdressers like Toni and Guy who seem to do what they like with your hair regardless of what you tell them! I will certainly be re booking and thoroughly recommend.
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Absolutely disgusting service! I've never felt so belittled or experienced such a terrible customer service. I made an appointment weeks ago and made it very clear I wanted all of my hair dyed. Was told my regular hairdresser had left so they booked me in with someone else. When I arrived I again made it clear exactly what I wanted done. I sat down and the girl told me I'd need to have it all bleached, which has never needed to be done before. I asked for a quote and then Cyril came up and turned me away! He told me they didn't have time to do what I wanted, which would've taken around 3 hours, despite having booked this 3 weeks in advance. He and the hairdresser were extremely rude and unhelpful. I immediately told two of my friends who used to go here too and they won't be going back either. Not only have they lost their best staff, they've also just lost 3 regular customers. I managed to find out where their previous staff now work, The Lounge on Preston Road, and got an appointment with them on the same day.
Had my hair done by the new stylist. The colour was perfect as was the cut. Very friendly. I re booked back in. Very happy.
I wish I could say my visit to the Hair Shop was positive but it was not. Had my hair cut by Cyril just over 2 weeks ago. He didn't discuss what I wanted at all and has basically cut my chin length bob into virtually a pixie cut. Absolutely hate it and it has caused me a lot of stress and expense trying to put it right. Asked for some recompense but it was not forthcoming. Not a happy lady at all.
Thankyou for putting right my hair dye disaster. Very friendly and helpful staff. Would highly recommend
Lovely hairdresser always polite and very welcoming
Excellent hairdressers who give you time and attention
Friendly staff who are easy to speak with.
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