Yeovil, United Kingdom
30 Oxford Rd, Pen Mill Trading Estate
N/A
+44 3713843436
I was initally quite happy with the service provided I booked the car by phone and picked up from the office the following day, quick and easy pick up and the car was fine, unfortunately things then took a turn for the worse I wished to keep the car on for extra days which I discussed with the reservation team at the time of booking and the staff in the office and was told all I need to do was call through, however on phoning through the following day the price of keeping the car had more than doubled I was told that extending your car after pick was the same as booking a new car and prices change everyday. I then checked the following day hoping the price may have gone down again which it had not. If I would have been told this at the time of booking I would have taken the extra days at the original cost, due to the information I hired a new car through another local company and kept the car for a further 3 days. . Sorry Europacar you missed out on the business there! The biggest disappointment is that I've just been told it may take up to 10 days to get my 250 security deposit back, again this was never disclosed at the time of booking and when I asked the gentleman who gave me the car if the money would be refunded on the return date he said \yes it's done automatically\ leading me to believe it would be back on my account by now. Double charging on your existing rentals for an extension and holding your clients money for an unreasonable amount of time means I will not be using you again. Shame as the local office staff we're very pleasant! After the unbelievable response below I'd \0\ the star rating now \it's up to 20 days before you get your needed money back!!!!!\ Shame on you Europacar!!! Especially during these times! That's just not acceptable . . . also 3 different answers given by staff all getting progressively worse!!!! I'll be contacting Trading Standards.
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Great and friendly staff. The lady who helped us was knowledgeable and very helpful. 4 stars because the place is quite far from the train station. No taxi so we had to walk and it wasn't easy to find. The rented car was great though, cleaned, sanitised and worked well.
Fantastic people to deal with and the car was fantastic.clean and very tidy
Staff are excellent, vehicle was good and price brilliant
Despite very late notice, very helpful efficient service to provide a vehicle.
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