York, United Kingdom
Station Rd
N/A
+441904557528
An absolute disgrace. Having used the company previously, I thought it would be a go-to place for my holiday car hire but after today’s experience with Georgina who was completely inflexible, unapproachable and lacking in any customer service skills I will be giving this place a wide berth. On booking I was told that the minibus would be ready before 6pm for pick up. I made one wasted journey around 2pm and again on calling just after 4pm it was not going to be ready until 6pm. I then set off again before 6pm and called to say I would be a few minutes late as it was now peak traffic and the back and forth had me delaying all my other jobs I had to do before driving down to Dover with friends - writing this on my driving break- only to be told by Georgina that I would now incur a 60 surcharge for being late for collection! Poor service provided but quick to extort money unjustly from customers- repeat business lost as will not be using this place again.
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Have recently used Autohorn / Europcar for some last minute cars. Claire and the team were fantastic, arranged delivery and collection. The cars were spotless and the handover and collection process is meticulous. Would definitely recommend.
Avoid this complaint and take note of the negative reviews
Not good at all charged for damage I didn't do . Got a 670 bill when I took the car back . Wouldn't ever use them again
Deli
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