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DICK'S Sporting Goods

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York, United States

stores.dickssportinggoods.com
Baseball goods store· Clothing store· Golf shop· Outdoor clothing and equipment shop· Shoe store· Sporting goods store· Bicycle store· Exercise equipment store· Hunting and fishing store· Outdoor sports store

DICK'S Sporting Goods Reviews | Rating 3.7 out of 5 stars (5 reviews)

DICK'S Sporting Goods is located in York, United States on 2925 Concord Rd. DICK'S Sporting Goods is rated 3.7 out of 5 in the category baseball goods store in United States.

Address

2925 Concord Rd

Phone

+1 7177514450

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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D

Dakota Porter

Employees need customer service training on how to greet customers entering the store. Store employees not very welcoming or interested in customers needs. My wife and I went to the front counter to ask about a product location in the store. We got to the counter and two female employees were standing there talking about their personal life and totally ignored my wife and I waiting for them to finish their conversation. While we were standing there waiting on the two female employees to stop their personal conversation and address our customer concerns, another female employee who was across the counter noticed my wife and I standing there waiting. She looked at the two female employees who were continuing their conversation paying absolutely no attention to my wife and I, and she walked over to us and asked if she could help us. We told her what we were looking for and she gave us directions as to where to find the items. The two female employees that were having a personal conversation never once acknowledged that my wife and I were ever standing there waiting for assistance. Even when the third female employee offered her assistance, the two that were talking never turned around to acknowledged us and never stopped their conversation. This seems to be the norm in today's society. You would think that management would have team meetings with their employees on a daily basis to reinforce the meaning of great customer service. Especially when so many businesses are closing down permanently due to a lack of business these days. As usual, most of these businesses have reopened with the same substandard employees as before providing the poor customer service.

I

IFlyTailies

Wide range of products, convenient location

V

Vanessa Taylor

Very great customer service!! We bought a bike for my son for Christmas and even the cashier, Gavin,was above and beyond happy to answer any questions or find those answers for us!! Brent who checked over our bike was also awesome!!

G

G

Excellence in action kia #1 sales associate york pa

S

samwise

good

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