York, United States
1104 Roosevelt Ave
$$$
+1 7178486320
N/A
Do not use this uhaul. I won't get into too much detail because there is too much. Easily worst experience with a business in my lifetime! On top of it all they charged me for 24/7 service; which I feel should've been free given my inexcusable treatment I have received continually here. Corporate will be calling me and hopefully they refund it; which I believe they will. This place should do it themselves because the general manager told me I already had 24/7 access to my storage literally 4 hours ago (he is the only one that seems to know all there, but not this day! If I didn't call customer service I would've arrived there tonight totally locked out! Samatha (sammy) claimed she was the storage manager, but corporate stated she is just a customer service representative. She hung up on me while I was talking to her about the 24-7 service. Most unwelcoming customer service representative ever, very abrasive, very my way or the highway. She hesitated when I asked if the General manager was her boss, like she was weighing & measuring what to lie about and how far too take it! That is just the latest among many other issues. Reviews don't allow enough text to tell all, but hope this helps some people out there to avoid this uhaul entirely! Just a roller coaster of disasters here! I am the guy that never complains! That is how bad this is! I was also going to use a couple garage spaces here, but no chance of that happening anymore! Corporate, waiting for your rep to call within 72 hours for my refund and complaint about the charge!
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I helped a friend move things into a unit, so I can't rate on price or customer service or anything, but I give it a 5 out of 5 for being creepy. Not only are the halls kinda spooky, it comes complete with lots of general mechanical whirring and the occasional ghost telephone ringing.
I set up to have a trailer hitch installed. Process was easy. Received a call, part was on back order. Received phone part was in. I rescheduled appt. dropped off vehicle night before. Called 3 times through out the day for updates. Wait time from 7-20 minutes. Finally got through to someone only to find out hitch not installed. No idea why, hitch person had left for the day. Was told by person who answered the phone “maybe” they didn’t have the part someone would call me in the morning. Frustrating beyond belief. Just picked up my vehicle. Asked person behind counter if he contacted the install tech to find out what the issue was. He acted like I was speaking a foreign language. I guess he doesn’t comprehend customer service.
Fast, friendly service and good prices on propane!
DONT GO HERE FIND ANY OTHER PLACE. I was waiting in line this women comes in and says the truck that they gave her had the check engine and oil light on. The guy at the counter expected her to still drive it. I should of walked away at that point but I got my truck and as soon as I got in the check engine light was on. Now I should of went back in and got a different truck but it was the only one they had of the size that I needed. So I went with it 20 miles in the trucks transmission gives out and It wont go past first gear. Waited for 3 hours for roadside assistance. Again I’d go anywhere else.
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