Ypsilanti, United States
3120 Carpenter Rd
$$
+17349730071
N/A
I was in the store today at around 4:30P.M. I was looking for two items. A certain type of folders and a ream of copy paper. Even though these are pretty simple items, I did have some questions about both items. I had a female employee help with the folders. She was very helpful, answered My questions and was very polite. After that I had a male employee help Me with copy paper. He answered My questions and also was very polite and helpful.
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This store needs some serious manager intervention to teach the employees at this store about customer service. Yesterday at 7:20pm, an hour and a forty minutes before the store closed, an employee told me she couldn't make copies for me in the copy center, because they start cleaning up the store at 7pm and she'd have to take out the supplies again and then put them away afterwards. I almost asked her if she was kidding, but she clearly wasn't. I took my business down the road a little farther to Office Max, where they were very happy to have my business. And Office Max will continue to get my business in the future. Wow. Just... wow.
I was very pleased with the service I received. On top of that, the store is very well organized and I was easily able to find what I needed. Very well priced with tons of great deals!!!!
Some of the worst customer service I have ever experienced at any Staples. The employees sit at computers and cash registers and refuse to offer assistance. I have literally walked out of the store in the middle of buying an item due to the lack of assistance the employees provide. I commute further to the UPS store because the customer service is better and the prices are as well. I wouldn't recommend a customer spend a dime in this store and I never will again.
Isn't doing an online pickup order supposed to speed things up? 20 hours after receiving my "your order is ready for pick up" notice, I waited 20 minutes to actually walk out the door with my items, which I could have walked into the store, found on the shelf, checked out and been to my destination before I actually had my online order in my hand. How hard is it to find a pick up? I wasn't the only pick up order they couldn't find while I was standing there waiting. Avoid.
The only place I could find that would let me print from a USB on photo paper. (PDF file.) Great service!
This is one of the worst stores I have ever been into, Customer service is a joke and corporate needs to get on the rude managers, especially the tall Chinese lady or where ever she's from. I can't even give this place one star. Rude rude and rude! I will be doing my business somewhere else. it's their loss. Bye bye Staples. I will make sure to spread the word.....
Other Staples I've been to were great. Always good service and timely. This one though.... When your employees aren't working and they refuse to work, then you should fire them. They're wasting your money. Would not print my 1 image, they said that they were on back order and it would take till next tues. (an entire week) but nothing was being printed, none of the printers were running, and when I walked in they were just standing around talking. Went to Meijer and did it in 3 min.
Deli
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