Zionsville, United States
4642 Northwestern Dr
N/A
+1 3177556818
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
Probably one of the best experiences I’ve ever had at an auto shop. Easy to schedule an appointment, easy process to drop my car off the night before. Kept me informed throughout the day. Even let my husband come back to take a look at things before we went through with a major repair. Can say they now have our trust and our business as long as we live in Indy!
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I had an appointment on November 6th for an oil change. It took an hour and 40 minutes to complete. Just 2 hours later, I had oil all over my garage and drive way and the \low engine oil\ light was on. I called Eagle Automotive and talked to Scott. After about an hour and a half, he brought me a rental car and had my vehicle towed back to the shop. By this time, my kids missed all their evening activities. Scott called me the next day around 11:30 and said my car was ready and that \it was only 2 quarts low\ (hello....it only holds 7 total...). He set me up with a noon appointment for November 9th with Hooiser Wash Solutions to come professionally clean up the mess left behind. They never showed up, called or anything. Nor did Eagle Automotive. Upon leaving requested feedback to Eagle Automotive, it was then that they called and said they would send out a different company to clean up their oil mess. On November 20th, Scott said in a morning phone call that he would pass my information on to a professional cleaner and that they would call me right away after he and I were off the phone. I've never been contacted. In addition to all of this, just 3 days after my oil change, I had my \low washer fluid\ come on. I was told by Eagle Automotive that they top this off at each oil change. Sloppy, incomplete & unprofessional. Never again.
Whether it’s an oil change, Preventative service, or break/fix - I’ve learned enough over the years before I found Eagle automotive to know that Matt and his team can be trusted and relied upon. The whole team, from scheduling to diagnostic to review/check-out, has been friendly and knowledgeable. I feel they have the customer in mind by taking a long-term relationship approach rather than a maximize-the-sale volume approach. Special shout out to Julianna this past time for the delivery service and her communication!
This is the place if you want your car maintained and repaired the right way for a fair price. They are quality mechanics and quality people. My only criticism, and this is a small thing, is that they’re so good that they’re always busy. They will get you in if your off the road, but you need to plan ahead a day or two for regular maintenance stuff. I’ve been using Eagle for at least 7-8 years and have NEVER had a bad experience.
Service was snappy and personable. They took longer to get the job done than I would have liked, but it was the holidays, and they were very transparent and did good work. They may push to replace things a bit early as well, but never tried to fleece or overcharge. I would trust them with my car again, overall.
Deli
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